Return & Refund Policy

Return Policy:

  •  We offer 3 days for replacement Manufacturing defect.
  •  If the product is not genuine (You must notify within 24 hours)
  •  If you receive a Damaged / Used / Different product from a courier service or delivery service. must notify in-front of delivery man.
  •  Or please post a video of unboxing products. It is an obligation, we will not accept any complaints other than video.
  •  If the Product is completely different from the image, the wrong description on the website (You must be notified within 24 hours). Package must be complete / closed in the order in which you find it. After opening the package, any complaints will simply be ignored.
  • If You Change Your Mind / Misplaced order – (Product must be unused / closed, save delivery packages as received, within 24 hours)

Note:

  •  Product quality is up to manufacturer. As we’re not the manufacturer you cannot return an item which you’re not satisfied with the quality.
  • We do not support software related issue ( Bugs, improvements) these all out of our support policy.
  •  You cannot return an item which was intact and you break the seal.
  • No return or replacement applicable for flash deal or offer items products.
  •  If you cancel order after dispatched, you must have to pay delivery charges.
  •  We don’t have any kind of exchange policy.
  •  For the sake of minor mistakes in the products image, description, information, or illogical issue will simply ignored. These all out of our support policy.
  • To return, customer must ensure the item is packed and delivered securely.
  •  BD Gadget will not be held responsible if goods are damaged when they return BD Gadget address.

Refund Policy:

  • If we cannot provide a replacement.
  • If you change your mind & cancel the order before the products are already shipped.
  • If the item is out of stock, and you request to get your money back.

Note:

  • Most refunds are fully refunded within 7 days after receiving and processing your refund.
  • If you pay us by using a card, we will be asking for a bank refund, which will take 7-15 working days.(Credit card refunds may take longer depending on commercial banks.)
  • If you pay us via bkash / rocket / mobile banking, your money will be added to your desired account within 3 business days.
  • The customer must ensure that the item is packed and delivered securely.
  •  Any form of misconduct will simply ignore the complaint or may cause a delay in resolving the complaint. Customer patience will be greatly appreciated.

Shipping Cost:

  • Customers will bear their own shipping cost item, we are not responsible for that.
  • Delivery cost is non-refundable. We will deduct the shipping cost from the refund.

Warranty Policy:

Brand Warranty:

  • Notify us during the warranty period.
  • We will communicate with the brand/seller (within 10-10 working days)

Replacement Warranty:

  • Only applicable in the case of a manufacturing defect.
  • Replacement only 1 time during the whole warranty period.
  • Notify us during the warranty period.
  • We will communicate with the salesperson (within 10-15 working days).

BD Gadget Warranty:

  • Only applicable in case of a manufacturing defect (within 3 days).
  • Replacement only 1 time during the whole warranty period.
  • Countdown the start from the day you received the product.

Note: Brand/Replacement/ BD Gadget warranty information is generally written in the product description tab/purchase invoice. If you can’t find it on the product page or purchase the invoice. Then it doesn’t have any warranty.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

  • Damages due to misuse of the product.
  • Incidental damage due to malfunctioning of a product.
  • Any consumable item which has been used or installed.
  • Any damage/defect which is not covered under the manufacturer’s warranty.
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product delivered.
  •  Replacement of the product is subject to availability of the same on BD Gadget

How to Submit Request:

  • You must provide us your ORDER ID, EMAIL or PHONE NUMBERto process your request.
  • You can communicate with us via sending email or via Facebook Page/Direct Call.
  • In most cases, we ask for video unboxing of opening intact item from BD Gadget So, it is recommended to capture video and send us when you submit complaints.
  • Bad behavior/Lack of mandatory information will cause cancel your request immediately.
  • Return/Refund process takes 7-10 working days. In some situation it may takes longer. You have to cooperate with us.

How do i request for a return?

Option 1: Contact us on Facebook Page

Option 2: Call us +8801641113855 or +8801642362034

Option 3: Mail us at 📧  [email protected]

We reserve the right, at our sole discretion, to update, change or replace any part of these Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes